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PAYMENT & REFUND POLICY
The total balance listed on the contract is divided into three payments. The 1st payment (1/3 of the total, non-refundable) is required to secure our services for your event date and it is due upon receipt. The 2nd payment (half of the remaining amount) is due 30 days prior to your event date. The 3rd payment (remaining balance) is due in cash upon arrival of our service crew member on the day of your occasion. If you decide to cancel the booking for any reason, our refund policy allows you to get your money back at any time before the due date and time of each payment. This is why we encourage you not to wait until the last moment and pay early. This makes things easier for all parties involved and gives you the opportunity to pay via check, credit card, debit card or bank transfer. We will send you a friendly email reminder a few days before each payment's due date. Please check your inbox regularly to not miss any payment reminders or other important messages regarding our services. A $100 late fee will be applied to each payment if it's not received before its due date and time listed on the contract. If we are unable to fulfill the contract due to causes which cannot be anticipated (earthquake, accident, etc.), a full refund will be processed immediately. Otherwise, all payments are non-refundable after their due date and time listed on the contract.
The total balance listed on the contract is divided into three payments. The 1st payment (1/3 of the total, non-refundable) is required to secure our services for your event date and it is due upon receipt. The 2nd payment (half of the remaining amount) is due 30 days prior to your event date. The 3rd payment (remaining balance) is due in cash upon arrival of our service crew member on the day of your occasion. If you decide to cancel the booking for any reason, our refund policy allows you to get your money back at any time before the due date and time of each payment. This is why we encourage you not to wait until the last moment and pay early. This makes things easier for all parties involved and gives you the opportunity to pay via check, credit card, debit card or bank transfer. We will send you a friendly email reminder a few days before each payment's due date. Please check your inbox regularly to not miss any payment reminders or other important messages regarding our services. A $100 late fee will be applied to each payment if it's not received before its due date and time listed on the contract. If we are unable to fulfill the contract due to causes which cannot be anticipated (earthquake, accident, etc.), a full refund will be processed immediately. Otherwise, all payments are non-refundable after their due date and time listed on the contract.